The Contact Center AI Association app enables members to find answers and register for meetings inside ChatGPT. After connecting a CCAIA account, members can search CCAIA resources, member information, chapter details, policies, and procedures, register for events, and create a support ticket when a request needs human follow-up.
How to use
- 1Add it in ChatGPT
Open Contact Center AI Association in ChatGPT's Plugin directory (button above), select + to add it and sign in if asked.
- 2Use it in a chat
Type @ in the composer and pick Contact Center AI Association, or start your message with its name. ChatGPT may also suggest it when it fits what you ask.
Disconnect
- 1Disconnect it in ChatGPT
Open Settings, then Apps or Plugins (the label depends on your rollout), select Contact Center AI Association and choose Disconnect. ChatGPT stops acting through your account; past conversations aren't deleted.